Privacy Policy
Effective Date: 27/03/2025
At Ampergia Ltd, your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website https://ampergia.com, interact with us, or use our services. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By continuing to use our website or services, you agree to the practices outlined in this Privacy Policy.
1. Who We Are
Ampergia Ltd
Luminous House, 300 South Row, Milton Keynes, MK9 2FR
Email: [email protected]
Phone: 01908 772311
We are the data controller responsible for your personal data.
If you have any questions or wish to exercise your data rights, please contact us at the details above.
2. What Data We Collect
We collect the following types of personal data:
2.1 Data You Provide to Us
Name
Email address
Phone number
Company name
Address (if applicable)
Details submitted via contact forms or live chat
Preferences and feedback
Payment or invoicing details (where applicable)
2.2 Data We Automatically Collect
IP address
Browser type and version
Device type
Operating system
Time zone setting
Pages viewed and time spent on site
Referring/exit pages
Cookies and similar technologies (see our Cookie Policy)
2.3 Data from Third Parties
Analytics providers (e.g. Google Analytics)
Advertising platforms (e.g. Google Ads, Meta Pixel)
Social media platforms
Public databases
3. Why We Collect Your Data
We collect and process your data for the following lawful purposes:
| Purpose | Lawful Basis |
|---|---|
| To respond to enquiries | Legitimate interest |
| To provide services or quotes | Contractual necessity |
| To manage billing and invoices | Legal obligation |
| For marketing and email updates | Consent or legitimate interest |
| To personalise website content | Consent |
| To improve site security and performance | Legitimate interest |
| To meet legal and regulatory requirements | Legal obligation |
4. Marketing Communications
We may send you marketing updates about our products and services if:
You have given us your consent, or
You are an existing customer and have not opted out
You can opt out at any time by:
Clicking “unsubscribe” in any marketing email
Emailing us at [email protected]
5. Sharing Your Data
We never sell your data. However, we may share it with trusted third parties such as:
Website hosting and email marketing platforms
Analytics and performance tracking tools
Professional advisers (e.g. accountants, lawyers)
Payment providers
Regulatory authorities or law enforcement (if legally required)
All third parties are required to respect the security of your data and act in accordance with data protection law.
6. Data Transfers Outside the UK
Some service providers may process your data outside the UK. If this occurs, we ensure:
There is an adequacy decision by the UK government, or
We use appropriate safeguards such as Standard Contractual Clauses (SCCs)
We take all reasonable steps to ensure your data remains protected.
7. How Long We Keep Your Data
We retain your personal data only as long as necessary for the purpose it was collected, including to satisfy legal, accounting or reporting requirements.
Enquiry data: up to 2 years
Customer and service data: up to 6 years
Marketing data: until you unsubscribe or opt-out
Cookie data: varies by type (see Cookie Policy)
8. How We Protect Your Data
We use technical and organisational measures to keep your data secure, including:
SSL encryption on all website traffic
Secure servers and firewalls
Password-protected systems
Access controls and staff training
Regular data audits
Despite our efforts, no system is 100% secure. If we detect a data breach that affects your rights, we will notify the ICO and affected users without undue delay.
9. Your Rights Under UK GDPR
You have the following rights over your personal data:
Right to access – Request a copy of your data
Right to rectification – Correct inaccurate data
Right to erasure – Ask us to delete your data (in some cases)
Right to restrict processing – Limit how we use your data
Right to data portability – Transfer your data to another provider
Right to object – Opt out of certain processing activities
Right to withdraw consent – At any time, where processing is based on consent
Right to lodge a complaint – With the ICO if you believe your rights are being violated
To exercise your rights, contact us at [email protected].
10. Children’s Data
Our services are not directed at individuals under the age of 16, and we do not knowingly collect data from children. If we learn that we have collected personal data from a child without proper consent, we will delete it.
11. Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to read their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. All updates will be posted here with the new “Effective Date” at the top of the page. Please check back periodically.
13. Contact Us
To contact us regarding this Privacy Policy, your data, or to exercise your rights:
Ampergia Ltd
Luminous House, 300 South Row, Milton Keynes, MK9 2FR
Email: [email protected]
Phone: 01908 772311
